This page introduces the help pages for general users to use the "Reception Check-in" function, one of the Acall features.

This page is for the following users.

- Customers using the calendar linking function and have selected "Reserve on Acall Portal" as the reservation method.

- Customers not using the calendar linking function.



If you are using the calendar integration feature and have selected "Reserve from Outlook / Google Calendar" as your reservation method, please check this article.

「Useful Tips for General User (Reception Check-in) (Calendar Linking)」

 

Create appointments

Create appointments on Acall Portal

Create appointments on Acall Portal and invite guests / reserve a workspace.

 

Create appointments on Acall Mobile

Install Acall Mobile and you can create appointment on your smartphone.

 

Check / edit your appointments

Check / edit your appointments on Acall Portal

You can check or edit your appointments on My Page or Guest Check-in Screen on Acall Portal.

You can check not only your appointments but also workspaces availability.

 

Check / edit your appointments on Acall Mobile

You can check/edit your appointments on your smartphone by using Acall Mobile application.

 

Send invitation e-mail to guests

Send invitation e-mail to guests from Acall Portal

You can send e-mail with appointment code to the guests that allow them to check-in at the reception device and enter the building.

 

Respond to visitor notification

Respond to visitor notification via e-mail

When a guest does check-in on reception device, the person in charge will be notified via e-mail.

Note

Please check with your administrator to select the response to the guest, as this must be set up in advance.

 

Respond to visitor notification via SNS

You can receive and respond to visitor notification via chat service such as Slack, Microsoft Teams.

Note

Please check with your administrator to select the response to the guest, as this must be set up in advance.

 

Respond to visitor notification on Acall Mobile

You can receive and respond to visitor notification on Acall Mobile.

 

Other functions

Email template

Depending on the guest and message, you can use different email templates with appointment codes and send to guests.

Note

Please check with your administrator to select the response to the guest, as this must be set up in advance.

 

Guest book

By registering guest information in the guest book, you can save the time and effort of entering guest information each time you create an appointment.

In addition, notes about guests and visit history can be recorded and shared within your company.

 

 Invitation Pass

Appointment codes issued upon creating an appointment cannot be used after the appointment has finished.

Invitation pass is available as an appointment code that can be used continuously for a certain period of time across days.

Note

Please check with your administrator to select the response to the guest, as this must be set up in advance.

 

Reception Check-in

You can issue admission card when guest checks in.

If guest enters with an admission card, exit procedure will be needed when guest exit.

If exit menu is set up on the reception device, guest can exit on the reception device.

If exit menu is not set up, you need to do exit procedure exit on Acall Portal.

 If you have not done exit procedure, Acall will send an alert email to the person in charge one hour after the end of the appointment.