This page explains how to register groups in a batch by importing them with a CSV file and export the registered group information with a CSV file.

 

Importing group information

You can register group information in a batch by importing a CSV file to Acall.

 ATTENTION
This is an update of all items, not differential update.
If groups registered in Acall are not filled in the CSV file to be imported, the group will be deleted.

 

Download CSV Template

 NOTE
You can edit and import the exported CSV file in [Exporting guest information]also, instead of using a template.
Please use the exported CSV file if you are already using the service, as it is not a differential update, but an update of all items.

 

Click [Import & Export] on the side menu of Acall Portal.

 

Click [DOWNLOAD] after selecting [groups] on the [CSV Template] section.

 

Add, update group information in CSV file

Add and update the group information in the downloaded CSV file you want to import and save it.

 ATTENTION
・Fields marked with an (*) are required.
・We would recommend you to use an exported CSV file instead of a template, 
  if you have already registered and used a group.
  This is because this process is an update of all items, not differential update.
・If you leave any item in a blank, it will be update with the blank. 
  If you do not want to change the value after importing a CSV file,
  enter [*] or the written item content in the CSV file before the update.

Items	Contents
Group ID	Group ID to identify ※Leave blank when registering a new group information. ※Fill in this field only when updating an existing group. ※The Group ID itself can be found on the Group edit screen
Group name (*)	Group name
English name	Group name in English ※In Corporate Settings > Additional Features, You can register if you have turned on [English Display].
Worker	Email address of the person in charge ※separate with [|] for multiple email address
Parent group	Parent Group ID
Display/Non-display device	Display/Non-display on the Acall Reception ※Fill in [1] for display or [0] for non-display. ※Available on Acall Reception
Slack channel name	Slack channel name for Acall Reception notification ※Available on Acall Reception ※Available in service integration with Slack
Apple ID	Apple ID for FaceTime notification on Acall Reception ※Available on Acall Reception ※Available when FaceTime option is set.
FaceTime	Types of FaceTime notification on Acall Reception (video/audio) ※If left blank, [video] will be set. ※Available on Acall Reception
Call	Set to display but not to call out when a group is selected on Acall Reception ※Fill in [1] for call out and [0] for no call out. ※Available on Acall Reception
Extension phone number	Extension number for Acall Reception notification ※Available on Acall Reception ※On-premise extension or cloud extension contract is required.
Slack Mention	Slack mention(channel/here/other) for Acall Reception notification ※If left blank, [channel] will be set(@channel) ※Available on Acall Reception ※Available in service integration with Slack.
Chatwork Room ID	Chatwork room ID for Acall Reception notification ※Available on Acall Reception ※Available in service integration with Chatwork
Workplace Thread ID	Workplace thread ID for Acall Reception ※Available on Acall Reception ※Available in service integration with Workspace
Hangouts Webhook URL	Google Chat URL for Acall Reception notification ※Available on Acall Reception ※Available in service integration with Google Chat
LINE WORKS Room ID	LINE WORKS ROOMID for Acall Reception notification ※Available on Acall Reception ※Available in service integration with LINE WORKS ※Reference: [Receive Notifications of Visits Through LINE WORKS]
Teams Webhook URL	Teams Webhook URL for Acall Reception nofitication ※Available on Acall Reception ※Available in service integration with Microsoft Teams. ※Reference: [Receiving Notifications of Visits via Microsoft Teams]
Phone number to voice call	Phone number for Acall Reception notification ※Available on tAcall Reception. ※Available when the voice notification option is set.

 

Import CSV file

Click [guests] and [IMPORT] your CSV file.

 

Confirm the pop-up displaying registration information and click [IMPORT].

If there is even one error, the import cannot be done. please modify the CSV file and import it again

 

When the message "Success, Imported group" is displayed, the import has been completed successfully.

 

 NOTE
If you want to set up a hierarchy for groups in a CSV file import, please follow the steps below.
Step 1. Leave the parent group ID empty and import all groups
Step 2. Export the group CSV and can find the numbered group IDs.
Step 3. Edit the Group CSV in step 2 to add the parent group ID.
Step 4. Import the edited group CSV to set the parent group.

 

Export guest information

Group Information registered in Acall Portal can be exported as a CSV file.

 NOTE
・The items in the exported CSV file are the same as those in the CSV file using for importing.
・The character encoding of the exported CSV file is UTF-8.
・The exported CSV file can be edited and used for import.

 

Click [Import & Export] on Acall Portal side menu and open the [EXPORT] tab.

 

Click [groups] and [EXPORT].

 

When the message "Success, Exported" is displayed, the export has been completed successfully.