Why "x" is displayed under worker's calendar icon?

Contents If you see "x" under calendar icon in the worker list, Outlook / Google Calendar linking is not completed. (Worker edit screen) ... Detailed View

What Does "Email Has Already Been Taken" Mean?

Contents This error "Could not register, Email has already been taken" occurs when the email address has already been registered with a work... Detailed View

Can I sync existing Acall groups with IdP groups?

Contents No, you cannot. A new group will be created on Acall. For example, if you start provisioning a group with IdP Acall Gene... Detailed View

What is Asynchronous Export?

Contents Please refer to the following article for the detail. Export Workspace Log Detailed View

Why Do I See Error "Invalid Request" and Can't Log In to Acall Portal?

Contents Service: Acall Portal User: General User If you see the error message "Invalid Request" on your device, you are accessing from a network that... Detailed View

Why Can't I Log In to Acall Portal with the Error "Please Login"?

Contents If you are not able to log in to Acall Portal with the error "Please Login", the password you entered is incorrect. Please enter the correct p... Detailed View

Is OneLogin group provisioning supported?

Contents OneLogin is not compatible with Acall for groups, so provisioning of OneLogin groups is not supported. Please see “Does Acall Support SS... Detailed View

Can I synchronize the hierarchies of the groups in IdP?

Contents No, hierarchies cannot be synchronized. If you want to synchronize groups that have hierarchies in IdP to Acall, please be sure to che... Detailed View

Characters Are Garbled When Importing Workers

Contents If the character encoding in the imported CSV file is not "UTF-8", characters could be garbled. Worker import is only supported for CSV files ... Detailed View

Is there anything I should be aware of when changing groups in IdP du...

Contents Yes, please note the followings Deleting a group in IdP will also delete the group on Acall. If a group is hierarchically structured ... Detailed View