If I change the information of a group synchronized by provisioning i...

Contents No, it will not be reflected. Example) If the group “Sales Department” is synchronized to Acall, and then the group name is changed t... Detailed View

Can I turn off auto cancellation individually for each spot?

Contents Yes, auto cancellation can be set ON/OFF for each spot. Please refer to "Auto Cancel Settings for Spots". Detailed View

How Many Spots Can I Register?

Contents There is no limit for spot registration. Up to 4 hierarchies are guaranteed to work. Detailed View

Appointments created on calendar are not reflected in Acall

Contents Appointments are usually reflected in Acall in a few seconds to a few minutes, and you can view and edit them in Acall Portal or Acall ... Detailed View

Why are some workers not selectable in the spot permissions settings?

Contents You can not select "Administrator" or "Tenant Administrator". Workers with "Administrator" or "Tenant Administrator" permission have "Manager"... Detailed View

What is Import / Export All?

Contents Please refer to the following help articles. Import / Export All Import / Export Spots Detailed View

Is there anything I should be aware of when changing groups in IdP du...

Contents Yes, please note the followings Deleting a group in IdP will also delete the group on Acall. If a group is hierarchically structured ... Detailed View

Characters Are Garbled When Importing Workers

Contents If the character encoding in the imported CSV file is not "UTF-8", characters could be garbled. Worker import is only supported for CSV files ... Detailed View

Can I synchronize the hierarchies of the groups in IdP?

Contents No, hierarchies cannot be synchronized. If you want to synchronize groups that have hierarchies in IdP to Acall, please be sure to che... Detailed View

Is OneLogin group provisioning supported?

Contents OneLogin is not compatible with Acall for groups, so provisioning of OneLogin groups is not supported. Please see “Does Acall Support SS... Detailed View