If I delete a group in IdP, is the gr...

Contents Yes, it will be deleted. When a group is deleted, the following settings for the group will also be deleted. Please be careful when del... Detailed View

If I change the information of a grou...

Contents No, it will not be reflected. Example) If the group “Sales Department” is synchronized to Acall, and then the group name is changed t... Detailed View

Can I synchronize the hierarchies of ...

Contents No, hierarchies cannot be synchronized. If you want to synchronize groups that have hierarchies in IdP to Acall, please be sure to che... Detailed View

Is there anything I should be aware o...

Contents Yes, please note the followings Deleting a group in IdP will also delete the group on Acall. If a group is hierarchically structured ... Detailed View

Can I sync existing Acall groups with...

Contents No, you cannot. A new group will be created on Acall. For example, if you start provisioning a group with IdP Acall Gene... Detailed View

Can SSO and provisioning be used even...

Contents Yes, you can use them. Even when using multiple Acall environments, you can utilize SSO and provisioning by creating one Acall app per... Detailed View

Why Do I See Error "Invalid Request" ...

Contents Service: Acall Portal User: General User If you see the error message "Invalid Request" on your device, you are accessing from a network that... Detailed View

Why Can't I Log In to Acall Portal wi...

Contents If you are not able to log in to Acall Portal with the error "Please Login", the password you entered is incorrect. Please enter the correct p... Detailed View

Characters Are Garbled When Importing...

Contents If the character encoding in the imported CSV file is not "UTF-8", characters could be garbled. Worker import is only supported for CSV files ... Detailed View

How to Check Resigned Workers in a List

Contents Export workers registered in Acall as a CSV file and check them by the value of the column "Discharge" in the CSV file. Please ref... Detailed View