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FAQ
FAQs within "FAQ"
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Why "x" is displayed under worker's calendar icon?
Contents If you see "x" under calendar icon in the worker list, Outlook / Google Calendar linking is not completed. (Worker edit screen) ... Detailed View
- No：925
- Published Date：2026/03/20 21:41
- Category： Calendar Linking
General UserAdministratorTenant Administrator
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Is there anything I should be aware of when changing groups in IdP du...
Contents Yes, please note the followings Deleting a group in IdP will also delete the group on Acall. If a group is hierarchically structured ... Detailed View
- No：942
- Published Date：2026/03/20 21:41
- Category： Group Provisioning
× General UserAdministratorTenant Administrator
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Can I sync existing Acall groups with IdP groups?
Contents No, you cannot. A new group will be created on Acall. For example, if you start provisioning a group with IdP Acall Gene... Detailed View
- No：941
- Published Date：2026/03/20 21:41
- Category： Group Provisioning
× General UserAdministratorTenant Administrator
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What Does "Email Has Already Been Taken" Mean?
Contents This error "Could not register, Email has already been taken" occurs when the email address has already been registered with a work... Detailed View
- No：933
- Published Date：2026/03/20 21:41
- Category： Organization (Worker)
× General UserAdministratorTenant Administrator
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Appointments created on calendar are not reflected in Acall
Contents Appointments are usually reflected in Acall in a few seconds to a few minutes, and you can view and edit them in Acall Portal or Acall ... Detailed View
- No：931
- Published Date：2026/03/20 21:41
- Category： Calendar Linking
General UserAdministratorTenant Administrator× Outlook / Google Reservation× Acall Reservation
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Contents Please refer to the following help articles. Import / Export All Import / Export Spots Detailed View
- No：937
- Published Date：2026/03/20 21:41
- Category： Import/Export
× General UserAdministratorTenant Administrator
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Can I synchronize the hierarchies of the groups in IdP?
Contents No, hierarchies cannot be synchronized. If you want to synchronize groups that have hierarchies in IdP to Acall, please be sure to che... Detailed View
- No：943
- Published Date：2026/03/20 21:41
- Category： Group Provisioning
× General UserAdministratorTenant Administrator
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How to Check Resigned Workers in a List
Contents Export workers registered in Acall as a CSV file and check them by the value of the column "Discharge" in the CSV file. Please ref... Detailed View
- No：934
- Published Date：2026/03/20 21:41
- Category： Organization (Worker)
× General UserAdministratorTenant Administrator
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When I edit a repeat reservation, I get an error message "Could not u...
Contents If you edit a repeat reservation and all of the following conditions apply, an error will occur and you will not be able to save the rese... Detailed View
- No：928
- Published Date：2026/03/20 21:41
- Category： Calendar Linking
General UserAdministratorTenant Administrator× Outlook / Google Reservation× Acall Reservation
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Contents About the gate module monitoring e-mailCheck the connection status of the gate module.Reconnect the gateway module Gate module (V2)Gate mo... Detailed View
- No：951
- Published Date：2026/03/20 21:41
- Category： Gate Module
× General UserAdministratorTenant Administrator
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